Tidio

Live chat and Lyro AI support for small businesses

★★★★☆ 4.2 / 5
Updated: Jun 2026
Tidio logo
Pricing Freemium
Category 🎧 AI Customer Support
Our Rating 4.2 / 5
Best For Small businesses adding AI chat support

Tidio combines live chat, chatbot flows, and its Lyro AI agent, which answers customer questions in natural language using your help-center content and hands off to a human with context when needed. It supports chat, email, Instagram, Messenger, and WhatsApp from one inbox, with a visual no-code flow builder. It is built for small and mid-sized businesses and e-commerce stores that want accessible AI support without enterprise complexity, including a free tier to start.

Pricing: Freemium

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✅ Pros

  • Easy setup, no code
  • Multichannel inbox
  • Free tier to start
  • Good human handoff

❌ Cons

  • Less advanced than enterprise tools
  • Caps on free plan

🎯 Best For

Small businesses adding AI chat support

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